Support

If your device can reach the internet, the we can help. Remote Support can be provided faster and more cost-effectively.

SBS is there when you need us.

If your problem cannot be resolved via remote support, we will come to you.

Services from relocating a computer, setting up a server or upgrading systems, we will come on-site to satisfy your need.

Support Process

  1. Call in or Email our system directly – Either way our dispatcher will review the support request, contacting the user if required, and assign the perfect engineer for your issue.
  2. Connect – Whichever method you use, we will evaluate the issue and determine the solution.
  3. Upon Completion – When our engineer corrects your issue, we will confirm with the user that the system is functioning properly before disconnecting or leaving the site.
  4. Satisfaction – SBS strives to be the best. Our support delivers the results your end users expect from your IT department.